I am a donor. What do I have to do to sign-up with Sumbon?
Signing up with Sumbon is quick and easy—do it automatically via your saved social network accounts, or register separately using only your first name, last name and e-mail address. After you register, you may begin browsing organizations right away or you may choose to spend time building your complete profile, and begin taking advantage of Sumbon’s many tools.
Many non-profits I support have communicate impact stories to me. How is Sumbon different?
Most non-profits share a limited set of impact stories across a broad group of donors, stories that may or may not align with individual contributions. The Sumbon experience is different—it delivers impact stories that are highly specific to you and allows you to track the impacts of all your giving in a single place.
What if I don’t see my favorite non-profit on Sumbon?
What better way to boost the visibility of an organization you love than to encourage it to join Sumbon? Don’t worry—we’ll help. Tell us about any organization you have in mind and we will reach out to invite them to build their free profile.
Will I get a receipt for my donation?
Yes, for every donation you make you will receive a receipt through PayPal/WePay/Citrus. Our platform also allows you to maintain a dashboard view of all of your giving, and centralize your receipts.
How secure is donating on Sumbon?
We do not store credit card, debit card, or bank information in our systems. We rely on our third party payment processors—PayPal, WePay and Citrus—to manage secure payments.
Do I need to have an account at Sumbon to make a donation?
Yes, you will need to create a profile at Sumbon to be able to search non-profits and causes and make a donation. Account creation is extremely easy. Please visit our help pages for any assistance or email us at firstname.lastname@example.org if you have any more queries.
Can I donate anonymously?
Yes you can. At the final step of the checkout process for donations, you will have the option of making anonymous donations.
What is the difference between fundraiser and campaign?
A fundraiser drive is a project for which the non-profit organisation is looking for donations. As a donor, you can create a campaign around that drive and invite all your friends, family and colleagues to support you in helping that fundraiser drive.
Will get a notification/receipt when the amount is debited?
Yes, you will get an email notification along-with receipt that you will get from Sumbon, once the funds have been successfully processed.
How do I know that my donation is going to the right place?
Our platform showcases the non-profit organisations and all their fundraiser drives. We ensure that all funds donated by you reach the organisation immediately after processing and we do not hold on to any funds ourselves.
Can I see the exact breakup of fees charged?
The donation receipt sent to you has a breakup of the donation amount, processing fees and the net amount donated to the non-profit organization.
What does Sumbon charge me for making donations ?
We do not charge any fees to donors on their donations. All the processing fees are paid by the non-profit organizations.
Can I offer to cover the processing charges that will be paid by the non-profit organization?
Yes, you can. We provide that option while checking out after making the donation.
Can I donate from my mobile or tablet?
Yes, you can. You will have to use the desktop version for now, as we are working on creating a Sumbon app, that will be available in the future.
What is monthly giving?
On Sumbon, you can choose to make a one time donation, or make regular monthly donations to your favourite charities. Recurring donations are supported by some non-profits.
How do I setup a recurring donation?
It is very simple. While checking out, you will get an option to make the donation one-time or monthly. Select ‘make monthly’ checkbox to initiate recurring donation. You will get a receipt every month.
How do I cancel a recurring donation? or Can I stop recurring payment anytime?
You can edit your donation preferences anytime by logging into your Sumbon profile. You can change the donation amounts or terminate it altogether.